Refund policy

We offer a 30-day return policy, which allows you to submit a return request within 30 days upon receipt of your items.

All returned goods must meet our return eligibility requirements: products have to be unused, unworn, in their original condition with all attached tags and intact original packaging. A receipt or valid proof of purchase is also mandatory for returns.

To initiate a return, please reach out to us via chiboki01@outlook.com. All returned items must be shipped to the following address: Recipient: ZIPTO 84615 Address Line 1: 1111 W 35th St Address Line 2: Dock 21 City: Chicago State: IL ZIP Code: 60609 Phone: +1 (773) 940-2691

Once your return request gets approved, we will send you a pre-paid return shipping label together with detailed instructions on how and where to ship your package. Items sent back without prior authorized return requests will not be accepted.

Should you have any questions regarding returns, feel free to contact us anytime at chiboki01@outlook.com.

Inspect your order thoroughly upon delivery. Contact us right away if your items arrive defective, damaged or incorrectly shipped, so we can assess the issue and provide proper resolutions.

Certain product categories are ineligible for returns, including perishable goods (food, fresh flowers, live plants), custom-made & personalized special-order items, as well as personal care and cosmetic products. We do not accept returns for hazardous materials, flammable liquids or compressed gas products either. Please get in touch with us if you have concerns about a specific item’s return eligibility.

Regrettably, promotional discounted merchandise and gift cards cannot be returned.

The fastest way to obtain your desired replacement item is to complete a standard return process and place a brand-new separate order once your return is confirmed and approved.

We will notify you after receiving and inspecting your returned package to inform you whether your refund application is approved. Once approved, funds will be credited back to your original payment method within 10 business days. Please note that banks and card issuers may require additional processing time to post the refund to your account.

If you fail to receive your refund 15 business days after our refund approval, please email us at chiboki01@outlook.com for follow-up.

If returns are requested due to customer’s personal reasons, the customer shall cover all associated return shipping fees, calculated based on the courier service you select. If items arrive damaged or mismatched due to our error, all return shipping costs will be covered by our store with no extra charge for customers.